Effective Date: 2026
District-AV respects your privacy. This policy explains how we collect, use, and protect personal information when you contact us, request services, or participate in our text messaging program.
We collect information you provide to us, which may include your name, phone number, email address, service address, service request details, and information shared during troubleshooting.
If you agree to receive text messages, we also maintain records of your consent, messaging preferences, and communications with us.
We use your information to:
With your consent, District-AV may send you text messages about your service requests, appointment scheduling, technician arrival times, and troubleshooting assistance.
Message frequency varies based on your service needs. Message and data rates may apply. Agreeing to receive text messages is optional and is not a condition of purchasing services.
You can opt out at any time by replying STOP. After opting out, you may receive one final message confirming your request, and you will no longer receive messages from this SMS program unless you opt in again.
For help, reply HELP or contact us at 240-465-9636 or support@district-av.com.
We do not sell or rent your personal information.
We do not share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers that help us deliver our services, such as scheduling, customer support, and text messaging providers. These providers may use the information only to perform services on our behalf.
We may also disclose information when required by law or when necessary to protect our rights, prevent fraud, or address security concerns.
We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure.
We retain information for as long as reasonably necessary to provide services, maintain consent and opt-out records, resolve disputes, and meet legal obligations.
You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law. We may retain certain records when necessary to meet legal obligations or honor your request not to receive further text messages.
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.
For questions about this policy or your personal information, contact:
District-AV
Email: support@district-av.com
Phone: 240-465-9636
Mailing address: 4550 Montgomery Ave, Bethesda, MD 20814
