Effective Date: 2026
District AV stands behind the quality of our installation work and the products we provide. This Warranty & Returns Policy explains how product warranties, installation labor warranties, programming support, returns, and defective products are handled.
Products supplied by District AV are covered by the applicable manufacturer warranty.
Manufacturer warranty terms vary by brand and product. District AV can help coordinate warranty claims for products we supplied and installed, but the final warranty decision is made by the manufacturer.
District AV provides a 1-year installation labor warranty on work performed by District AV, unless otherwise stated in the approved proposal.
This warranty covers installation-related issues caused by our workmanship.
District AV provides a 90-day programming warranty on programming work performed by District AV, unless otherwise stated in the approved proposal.
This covers programming-related issues caused by our work. It does not cover changes caused by software updates, app updates, third-party service changes, user modifications, network issues, or equipment not provided by District AV.
Warranty coverage may be void or limited if the issue is caused by:
District AV may install or integrate equipment provided by the client. However, customer-provided equipment is not covered by District AV’s product warranty.
District AV does not guarantee the performance, compatibility, reliability, or warranty status of customer-provided equipment. Troubleshooting or replacement work related to customer-provided equipment may be billable.
District AV is not responsible for the condition or performance of existing wiring or infrastructure that we did not install.
If existing wiring causes performance issues or requires repair, testing, replacement, or troubleshooting, that work may be billed separately.
Unused equipment may be eligible for return within 14 days, subject to manufacturer and vendor policies.
Returned equipment must be unused, unopened when applicable, in original packaging, and in resellable condition.
Custom-ordered, special-order, opened, installed, programmed, or used equipment may not be returnable.
Any vendor restocking fees, shipping fees, or return-related costs may be passed through to the client.
If equipment supplied by District AV is found to be defective during installation, District AV will work to replace the defective product at no charge, subject to manufacturer warranty approval and product availability.
If a defect is discovered after installation, District AV will help coordinate warranty service or replacement according to the manufacturer’s warranty process.
Troubleshooting is billable when the issue is unrelated to District AV’s installation work or warranty-covered programming.
Examples of billable troubleshooting may include issues caused by internet service providers, streaming apps, customer-provided equipment, existing wiring, user changes, third-party systems, or manufacturer updates.
For service or support, please contact support@district-av.com.
Normal business hours are Monday through Friday, 9:00 AM to 5:00 PM. Requests received outside of business hours will generally be reviewed the next business day.
After-hours emergency service may be available for qualifying system outages and may be billed at the emergency service rate.
For questions about this policy, please contact:
District AV
4550 Montgomery Avenue, Suite 351N
Bethesda, Maryland 20814
Email: connect@district-av.com
Phone: (240) 465-9636
